Job Description

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

JOB SUMMARY:

Meet, greet and interview customers to collect patient's feedback and elevate feedback/concerns to appropriate management level. Conduct minor deficiencies, and assist as necessary. Attend required meetings and departmental rounding sessions to assess potential issues and assist with resolutions. Assist with patient satisfaction analysis and in developing corrective action plans.

MINIMUM QUALIFICATIONS:

1)  Education/Specialized Training/Licensure:   Associate's Degree required.

2)  Work Experience (Years and Area): Two (2) years customer service, receptionist, phone operator, sales, hospitality, or healthcare experience. Healthcare preferred.

3)  Equipment Operated: Standard basic office equipment.

SPECIAL REQUIREMENTS:

1)  Communication Skills: 
      Above average verbal (heavy public contact); exceptional verbal (public speaking);
      Bilingual in Spanish, a plus.

2)  Other Skills: Medical Terms, P.C., MS Word, MS Excel

3)  Advanced Training:  Associate's Degree.

4)  Work Schedule:   Weekends and Flexible

5)  Other Requirements: Exceptional communication skills that demonstrates our Service First Values   
      Critical thinking to understand how to help our patients. Ability to interact with patients and visitors, and
      address needs as appropriate.

Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs.  Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability.  Applicants may request any reasonable accommodation(s) to participate in the application process.

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